FAQ

PRODUCT INFORMATION

 

- WHAT ARE THE BEST-SELLING MODELS?

Currently the best-selling models are, in order: MULTYCOLORSCY, BLACKCY and TEACY.

 

- WHAT ARE THE SIZES OF THE GLASSES?

The measure is standard and unique for all models.

 

- ARE THERE EXCLUSIVELY MALE OR FEMALE MODELS?

No, the models are UNISEX

 

- WHAT KIND OF LENSES ARE FITTED?

Eyeglass lenses are in Category 3 of the sun lens classification. They protect the eyes from ultraviolet rays, the worst for the human eye.

 

 

PAYMENT

 

- HOW DO I BE SURE THAT MY PURCHASE WAS SUCCESSFUL?

You will receive an email with the code of your order inside which will confirm your purchase

 

 

- WHAT PAYMENT METHODS CAN I USE?

The site recognizes these payment methods: Mastercard, Amex, Visa, Paypal

 

SHIPMENT

 

- HOW LONG DOES SHIPPING TAKE?

The shipment of our products will require:

- USA - UK: 3 to 9 working days after shipment.

- EUROPE: 5 to 10 working days after shipment.

- REST OF THE WORLD: within 10-20 working days from shipment.

We are fast, dispatching time take just 1 or 2 b. days. 

 

- WHERE IS MY PACKAGE?

Within the site you will find the "TRACK MY ORDER" area which will take you to a page where you can enter the tracking code of your order and check where it is.

 RETURN


- CAN I RETURN SUNGLASSES?
Returns can ONLY be made if the sunglasses have arrived broken or damaged.

The return is charged to the customer.

 

PARTNERSHIP

 

- IS IT POSSIBLE TO BUY A LARGE QUANTITY OF PIECES?

Yes, contact customer service for more information

 

- IS THERE AN AFFILIATION PROGRAM?

Yes, if you want to resell our products we have created an affiliate program. Click on this link for more information: https://ikonacy.goaffpro.com/

 

 

POSSIBILITY OF CUSTOMIZATION

 

- CAN I CUSTOMIZE MY GLASSES / LENSES?

You can customize the sunglasses only with an order of more than 200 pieces.

 

- CAN THE MEDICAL LENSES BE INSERTED INSIDE THE FRAME?

It is a practice that we do not recommend, but contact customer service for more information.

 

 

If you have not found the answer to your questions, write an email to contact@ikonacy.com, our Customer Service Manager will answer you as soon as possible.